Would like post an apology from us to the Holiday Inn

Hello all , some of you may of read our post for the Holiday Inn, The managers reponse to our review was fantastic and as it turns out was an major stuff up on the side of Flight centre as they had not actually booked the room, but printed of our booking so when we fronted up to the hotel expecting a room we were obviously told it wasn%26#39;t available.

Wolfgang the hotels general manager has been very prompt in his reply to us and although it wasn%26#39;t his hotels fault, went to the trouble of finding out where the error was. So I would like to on behalf of my husband and I sincerly apologise to the hotel and to any of the people who may of read the review and thought of staying elsewhere based on this review.

I guess at the time we arrived and presented the hotel with a booking voucher and had to assume that the booking was made and when it wasn%26#39;t we blamed the hotel, hence the review, again the service from the general manager was VERY professional,

Would like post an apology from us to the Holiday Inn

That is a very nice thing to do,

If it were I, I would of thought the same, I read your review and I actually thought it was well written, but it is good for people to admit they are wrong and you should be commended.

Would like post an apology from us to the Holiday Inn

Good on you Max. It is hard when you go to all the trouble and expense and get there no doubt a bit stressed from the travel anyway and find things arent all taken care of as expected.

Glad you were able to comment on HI.

Wen

It is possible for you to have your review removed if you would like. Then you could rewrite it to reflect your current feelings.

agree - email Trip Advisor to have it removed.

So did you enoy Duangjitt? The place looks very nice and so big!

enjoy that was

sorry typo

Yes the Duangjitt was fantastic, why it is rated 18th I have no idea, I guess it is because for a while it was under going a revamp, but all is great now and I am certain will get better rated as more guests go , not that it was a bad thing but there were not many aussie or brit%26#39;s when we went, and as this forum seems to be filled with mostly aussie%26#39;s and brit%26#39;s is is not all that surprising.

I have emailed trip advisor to ask them to remove it and have also added a retraction on the hotels review page.

... what about Flight Centre, have you made contact with them, do they accept their responsibility, and what was their response?

We only found out who was responsible this morning after the general manager of the Holiday Inn followed up why our booking was not on there system, I have emailed Flight Centre, but who knows, to be honest we were so annoyed by the first night we decided to drop the whole thing and move on as we didn%26#39;t want to ruin it , when I wrote the initial review I just wanted to vent, but since then the management have been so nice and whent hey emailed today to advise where the blame lied I felt really bad and to be honest just wanted to drop the whole thing.

I totally understand what you mean about building a bridge. Although your post has now left a question mark over Flight Centre.

Perhaps when/if Flight Centre ever reply, you could come and let us know.

Your honesty has been refreshing.

I doubt you will get a response from Flight Centre. We used them last year for a trip to the USA and they were terrible. Safe to say on our up coming trip to Thailand we are NOT using them.

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